Your privacy matters to us. This Privacy Policy explains exactly what personal data pak47 collects, why we collect it, how it is used and stored, and what rights you have over your own information. Please read this document carefully before creating an account.
These cards summarise the key principles of this Privacy Policy. They are not a substitute for the full legal text below.
We collect registration details, identity documents for KYC, transaction records, device and browser data, and customer support communications. We collect only what is necessary to provide and secure our services.
Your data is processed to operate your account, verify your identity, process deposits and withdrawals, detect fraud, comply with anti-money-laundering obligations and deliver relevant promotions where you have opted in.
Data is shared only with trusted service providers — payment processors, KYC verification partners, IT infrastructure providers and fraud-prevention systems — under strict data processing agreements. We do not sell your data.
pak47 uses industry-standard TLS encryption for data in transit, encrypted storage for sensitive records, strict internal access controls and regular security assessments to keep your information safe.
You have the right to access, correct, restrict or request deletion of your personal data. You may also withdraw marketing consent at any time. Requests are handled within a reasonable timeframe by our support team.
We use essential cookies to keep your session active and analytics cookies — with your consent — to understand how users navigate the Platform. You can manage cookie preferences at any time through your browser settings.
This Privacy Policy ("Policy") is issued by pak47 ("we", "us", "our", "the Platform") and applies to all personal data collected, processed and stored in connection with your use of the pak47 website at https://pak47.cam and all associated services, features and communications.
pak47 is an English-language online betting platform serving users in the Pakistan market. We offer sports betting across cricket, PSL T20 tournaments, ICC events, football, UFC and other markets, alongside live casino and instant-win titles. In delivering these services, we necessarily process certain personal information about our registered users.
This Policy describes in plain, structured language what data we collect from you, the lawful basis on which we process it, how long we retain it, who we share it with, and what rights you hold over your own information. It should be read alongside the Terms & Conditions and the Responsible Gambling Policy, both of which are incorporated by reference.
By registering an account or continuing to use the pak47 Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you must discontinue use of the Platform.
This Policy does not constitute legal advice. pak47 does not claim to be regulated by the Government of Pakistan, the Pakistan Telecommunication Authority (PTA) or the State Bank of Pakistan. Users in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and other Pakistani cities are solely responsible for understanding their local legal obligations in relation to online gambling and data privacy.
The following terms have specific meanings throughout this Privacy Policy:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person — including name, email address, date of birth, payment details and device identifiers. |
| "Processing" | Any operation performed on personal data — including collection, storage, use, transmission, alteration and deletion. |
| "Data Controller" | pak47, the entity that determines the purposes and means of processing your personal data. |
| "Data Processor" | A third-party service provider that processes personal data on behalf of pak47, under a binding data processing agreement. |
| "KYC" | Know Your Customer — the identity verification process pak47 uses to confirm user identity, age and address before enabling withdrawals. |
| "Consent" | A freely given, specific, informed and unambiguous indication of your agreement to the processing of your personal data for a stated purpose. |
| "Cookie" | A small text file placed on your device by the Platform to enable essential functionality, session management or analytics. |
| "User" / "You" | Any individual who accesses, registers on or interacts with the pak47 Platform. |
pak47 collects personal data in several ways: directly from you when you register or use the Platform, automatically through your device and browser as you navigate the site, and from third-party service providers during the KYC verification process. The categories of data we collect are set out below.
When you create a pak47 account, we collect:
To comply with anti-money-laundering (AML) obligations and to confirm your eligibility to withdraw funds, we may collect:
Each deposit and withdrawal creates a transaction record that includes:
Payment method names — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are referenced here for transactional context only. Their mention does not imply endorsement of, affiliation with, or support from any of those providers for gambling services.
We record all betting and gaming activity on your account, including:
When you access the Platform, our servers automatically record:
Any message, query or complaint you submit to pak47 through live chat or by email to [email protected] is recorded and retained as part of our customer support records. This includes the content of communications, timestamps and the resolution outcome.
pak47 processes your personal data only where a valid legal basis exists. The bases we rely on are as follows:
| Legal Basis | When We Rely on It |
|---|---|
| Contract Performance | Processing your registration details, account activity, deposits, withdrawals and bet settlements is necessary to deliver the services you have contracted with us to receive. |
| Legal Obligation | KYC verification and AML record-keeping are required to comply with the legal obligations of the jurisdiction in which the Platform is licensed and operates. |
| Legitimate Interests | Fraud detection, security monitoring, responsible gambling controls, platform analytics and abuse prevention are conducted in pak47's legitimate interest in operating a safe and trustworthy platform. |
| Consent | Marketing communications — such as promotional emails, SMS notifications or bonus alerts — are sent only where you have explicitly opted in. You may withdraw this consent at any time. |
pak47 uses your personal data for the following purposes:
To create, maintain and administer your account — including processing deposits and withdrawals, recording your betting history, applying bonus funds and displaying your balance and transaction history.
To verify that you are who you say you are, that you meet the minimum eligible age requirement of 18 years (or the higher minimum required by the operator/license jurisdiction), and that your payment instruments belong to you.
To detect, investigate and prevent fraudulent activity, money laundering, match-fixing and other activities that violate our Terms and Conditions or applicable law. This includes automated monitoring of account behaviour and transaction patterns.
To apply and monitor responsible gambling tools including deposit limits, loss limits, session time limits and self-exclusion requests. Where our systems identify patterns consistent with problem gambling, we may use your data to proactively reach out with responsible gambling support information.
To respond to queries, complaints and account issues submitted through live chat or email. Support records are retained to ensure continuity and quality of service.
To analyse aggregated and anonymised usage data in order to improve the Platform's design, performance, game offering and user experience. Individual users cannot be identified from these aggregated analytics.
Where you have opted in, to send you promotional offers, bonus notifications and relevant updates about pak47 services. You may unsubscribe at any time by contacting support or using the opt-out link included in every marketing communication.
pak47 does not sell, rent or trade your personal data to any third party for their own marketing purposes. We share data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
We engage trusted third-party service providers to support Platform operations. These providers act as data processors under binding agreements and are authorised to use your data only as instructed by pak47. Categories of processor include:
We may disclose personal data to law enforcement agencies, regulatory authorities or courts where required to do so by applicable law, by a valid legal order, or where we reasonably believe that disclosure is necessary to protect the rights, property or safety of pak47, its users or the public.
In the event of a merger, acquisition, restructuring or sale of all or part of pak47's business, personal data held by the Platform may form part of the transferred assets. Affected users will be notified in advance of any such transfer that materially changes how their data is handled.
pak47 will never sell, exchange or monetise your personal data with third-party advertisers or data brokers. If you receive a communication purportedly from pak47 requesting sensitive personal information via an external channel, treat it as suspicious and contact our support team immediately.
pak47 retains personal data only for as long as necessary to fulfil the purposes set out in this Policy or to comply with applicable legal and regulatory retention obligations. The general retention periods we apply are:
| Data Category | Retention Period |
|---|---|
| Account registration data | For the lifetime of the account plus five years following permanent closure, to satisfy AML record-keeping obligations. |
| KYC documents | Minimum five years from the date of verification, in line with AML compliance requirements. |
| Financial transaction records | Minimum five years from the date of each transaction. |
| Wagering and game activity logs | Three years from the date of activity, unless required longer for dispute resolution. |
| Customer support communications | Three years from the date of each interaction. |
| Marketing preferences and consent records | Until consent is withdrawn, plus two years for audit purposes. |
| Technical/device logs | Ninety days for standard access logs; up to twelve months for security-related logs. |
When data is no longer required for any active purpose, it is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.
pak47 uses cookies and similar technologies to enable the Platform to function correctly, to maintain your session while you are logged in, and — with your consent — to understand how users navigate and interact with the site.
| Cookie Type | Purpose | Consent Required? |
|---|---|---|
| Essential / Functional | Session management, authentication tokens, security controls, language preferences. Without these, the Platform cannot operate. | No — strictly necessary |
| Analytics | Aggregated, anonymised data on page views, session durations and navigation paths, used to improve Platform performance and content. | Yes — opt-in only |
| Preference | Remembers settings such as odds format, preferred currency display and responsible gambling tool configurations. | No — functionality-related |
You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies will prevent certain core features of the Platform from working correctly, including account login. Opting out of analytics cookies will not affect your ability to place bets or access your account.
Some browsers transmit a "Do Not Track" signal. pak47 currently honours this signal by disabling non-essential analytics cookies for sessions where it is detected. Essential cookies necessary for Platform operation are not affected by this signal.
Subject to applicable law and the limitations set out below, you have the following rights in relation to the personal data pak47 holds about you:
Request a copy of the personal data we hold about you, along with information about how it is processed.
Request correction of any inaccurate or incomplete personal data held on your account.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Request that we restrict processing of your data while a correction or objection request is being assessed.
Request that we provide your account data in a structured, machine-readable format where technically feasible.
Object to processing carried out under our legitimate interests, including direct marketing. We will cease such processing unless we can demonstrate compelling grounds.
Where processing is based on your consent — such as marketing communications — you may withdraw that consent at any time without affecting prior lawful processing.
To exercise any of these rights, please contact our support team via live chat or by writing to [email protected]. We will respond within a reasonable timeframe. In certain circumstances — for example where legal retention obligations apply, or where your request conflicts with AML requirements — we may be unable to fully fulfil a deletion or restriction request. We will explain the reason in such cases.
Please note that some data — particularly KYC documents and transaction records — must be retained for a minimum period regardless of an erasure request, in order to meet anti-money-laundering legal obligations. We will always explain which specific data cannot be deleted and why.
pak47 takes the security of your personal data seriously and implements appropriate technical and organisational measures to protect it against unauthorised access, loss, alteration or disclosure. These measures include:
Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to affected users, pak47 will notify impacted individuals in a timely manner and take all reasonable steps to mitigate the effects of the breach.
You also play a role in keeping your account secure. Never share your password with anyone, use a strong and unique password for your pak47 account, and contact support immediately if you suspect unauthorised access. pak47 staff will never ask for your password under any circumstances.
pak47 is strictly an adults-only platform. Registration and participation are limited to individuals who are at least 18 years of age, or the higher minimum age required by the operator's license jurisdiction. We do not knowingly collect personal data from anyone below the applicable minimum age.
Age verification is a mandatory component of the registration and KYC process. Where we discover — at any point — that an account has been registered by or on behalf of an individual who does not meet the minimum age requirement, the account will be closed immediately, all funds will be handled in accordance with our underage gambling procedure, and any personal data associated with the account will be deleted or retained only for the duration required to investigate and resolve the matter.
🔞 Adults 18+ only, or the higher minimum required by the operator/license jurisdiction. If you believe a minor has accessed the pak47 Platform, please contact our support team immediately. Local laws in Pakistan may restrict gambling participation regardless of age.
pak47 and some of its third-party service providers operate infrastructure located outside Pakistan. As a result, your personal data may be transferred to and processed in countries other than your country of residence. In all cases, we take steps to ensure that such transfers are conducted in a manner that provides an adequate level of protection for your personal data, including through the use of binding contractual agreements with data processors.
By using the pak47 Platform, you acknowledge that your data may be transferred internationally for the purposes described in this Policy. If you have questions about where your data is stored or processed, you may contact our support team for further information.
pak47 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law or the services we provide. When we make material changes to this Policy, we will notify registered users via the email address on file and display a prominent notice on the Platform for a reasonable period following the update.
The effective date at the top of this page indicates when the current version was last updated. Your continued use of the pak47 Platform following the publication of a revised Policy constitutes your acceptance of the changes. If you do not agree with any revised terms, you should contact us to close your account in accordance with Section 10.3 of the Terms & Conditions.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how your personal data is handled, please contact the pak47 team through one of the following channels:
Live Chat: Available 24 hours a day, 7 days a week via the chat widget on the Platform. Live chat is the fastest way to reach our team.
Email: [email protected] — please allow up to 48 business hours for a response. This address is displayed as plain text and is not a clickable link.
When submitting a data rights request by email, please include your registered email address and a brief description of your request so that our team can verify your identity and respond efficiently. We may ask for additional verification before processing sensitive requests such as access, erasure or portability.
If you have questions about how we handle your personal information, our support team is available around the clock. You can also explore our other policy pages for full transparency.
18+ only. Gambling involves risk. Please play responsibly. Not available where prohibited by local law.